SERVICE DESK

Generally speaking, we do IT. And we enjoy doing it, as long as our clients are happy and satisfied with the results of our creation

Service Desk is a pinnacle of support plans, providing you with tools to manage and resolve problems within any Infrastructure size, containing numerous services. According to ITSM, Verna Team is ready to provide you with a full-scale 1-3 Tier support, Ticketing system for a faster issue submission and a flexible, discussable SLA (reaching up to 365x24x7 and 1h critical issue reaction). This support plan will be suitable for medium-big enterprises, with complex infrastructures and/or lots of offices around the globe, requiring daily help in different time zones with various issue complexity levels and reaction timing.

Within this plan, payments will be made on the per-contract basis, attaching a certain number of dedicated Tier 1-3 engineers for your company support, working together as a united Service Department for your Business. Payment flexibility can be reached via discussing a certain number of each Tier engineers, providing support for certain time shifts per day, with a certain reaction and issue resolution timing, described in the individually tailored SLA.

service-desk-manager
  • Service Desk would be most suitable for complex 24/7 maintenance and troubleshooting of:

    • PC/Laptop/Printer/other office or BYOD equipment
    • Server/Storage/Network SW and HW
    • Network security, Firewalls, IDS/IPS
    • IT infrastructure – MS AD, Azure, Rackspace, AWS Amazon, SCCM
    • Backup and Disaster recovery
    • Heavily virtualized Datacenters and Cloud – vCloud Director, vCenter, vSphere, SCVMM, OpenStack, Dockers
    • Collaboration and communication SW – Exchange, Sharepoint, Skype for Business, Office 365
    • BMS – MS SQL, MySQL, PostgreSQL